#Microsoft security scam call supremo remote desktop how to#
#Microsoft security scam call supremo remote desktop password#
#Microsoft security scam call supremo remote desktop professional#

#Microsoft security scam call supremo remote desktop password#

Alternatively, consider a password storage solution like LastPass or KeePass.

#Microsoft security scam call supremo remote desktop how to#

See XKCD #936: Short complex password, or long dictionary passphrase? on how to choose a good, strong password. You will probably want to change the passwords of your online accounts. Set it to deny all network traffic, except the ones you allow. Microsoft Security Essentials is an excellent free one.

What should you do once you have reinstalled your system? Firstly, grab a good antivirus.

#Microsoft security scam call supremo remote desktop professional#

In fact, I wouldn't consider Microsoft tech support to do a professional system clean-up. Once your computer has been compromised, you can no longer trust that it is safe. You ask whether malware can survive a professional system clean-up. What you should do now is wipe your computer and start afresh. According to Malwarebytes, this has been quarantined-do I trust it? UPDATE: It seems that, merely six hours after Microsoft tech support supposedly fixed my computer and installed Hitmanpro (which I've been unable to find anywhere on my computer), it appears to be infected by another trojan horse (trojan.agent/svchost.exe). Any input would be greatly appreciated-thanks. credit card companies)? If a hacker did put harmful material on my computer, is there any way it could survive a professional system clean-up? Could I be completely overblowing all of this and acting like a total paranoiac? Am I asking questions that no one can really answer?Įven though I've been assured that this problem has been eliminated, I'm still feeling panicked about any problems that could still arise from this. So now for my questions: what sort of consequences can something like this have for me and/or my system in the future, and what, if anything, can be done to minimize or correct those problems? Is there any sort of entity I should be reporting this to (i.e. I remain worried because I've heard such horrible stories about victims of 'cracking' who have had their identities stolen, had illegal files stored on their computers, etc. From what the dx tech had found, access to my computer had been successfully established something like 18 times, and after speaking with him on the phone, he seemed positive that someone has indeed been watching my online activity or utilizing my computer (the latter is what really scares me).Īdditionally, I couldn't really get straightforward answers to the questions of how long this had been occurring and what it could mean for my own safety (perhaps they simply didn't know?) in fact, I wasn't really getting many straightforward answers about anything.

I'm nevertheless very scared that this had been going on without my knowing. My reason for running the scan was because Windows kept shutting down and then recovering.Īfter calling Microsoft tech support, the diagnostics tech accessed my computer via remote session and discovered that I had been 'cracked' (hacked) by someone with a foreign (non-U.S.) IP address.Ī repair tech later fixed my computer-deleted files, installed a proper firewall, etc. After running a system scan earlier today, I found that my computer had been infected by a trojan horse.